Job Title: Contact Centre Advisor (Welsh Essential) Salary: £13.69 P/H PAYE (Inclusive of Holiday Pay) | £15.66 LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Tonypandy, CF40 Start Date: ASAP Work Pattern: 08:30am – 17:30pm Are you fluent in Welsh and passionate about delivering excellent customer service? We are currently recruiting for a Contact Centre Advisor to join a dedicated Customer Services team at a local authority. This role plays a vital part in supporting residents by resolving a wide range of enquiries efficiently and professionally within a high-volume contact centre. Key Duties and Responsibilities: Assist and guide customers to use self-service options via the Council’s website Manage high-volume telephone and online enquiries in line with set processes and quality standards Maintain current and accurate knowledge of council services Build and maintain collaborative working relationships across the organisation Provide accurate information and manage customer expectations around service delivery Support colleagues across the Contact Centre where needed Work flexibly within rota schedules to meet service demand Liaise with other departments to resolve enquiries and complaints effectively Qualifications and Experience: Fluent Welsh speaker (Level 5) – Essential Experience in customer service environments Proficient with IT applications including Microsoft Office Previous Contact Centre experience desirable NVQ in Customer Services or willingness to undertake Strong team player with good communication and problem-solving skills Ability to handle queries sensitively, accurately, and professionally If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk