Renault Swanseais looking for an experienced Service Advisor to join our busy dealership on Fendrod Way, Swansea (SA7 9DG). You’ll be joining a Service team that prides itself on providing excellent customer care.
Why join us
* A basic salary of £29,870 pa OTE £37,344pa (includes Saturday overtime)
* 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
* Pension scheme with life assurance cover
* Share Incentive Scheme
* Brand new car on our Loan Plan Car scheme
* Staff discounts on vehicles, parts, servicing, and accessories
* Free Mortgage and pension advice seminars
* Cycle-to-Work scheme, including e-bikes
* Discounted gym membership
* Enhanced Maternity and Paternity policies
* Opportunities to progress your career and excellent Manufacturer training
What you’ll be doing
* Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
* Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
* Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing
What you’ll bring
* Previous experience in a Service Advisor role
* Ability to deliver an outstanding customer experience
* Good mechanical awareness and understanding of cars and parts
* Highly organised with excellent time management skills
* Experience of upselling products and services
* Assertive and able to handle difficult situations
* Knowledge of CDK Drive, Kerridge, SAF
* A clean UK driving licence (essential)
Working pattern
You'll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. One in three Saturday mornings 8:30am -12:30pm on a rota (1.5 overtime paid)
Interested? Apply NOW
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