If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of Operations Manager.
Reporting to the Group Chief Information Office’s Operations Director for Cybersecurity, you’ll be responsible for the design, implementation, and management of efficient global operational processes for all activities related to Capability, including Workforce Management, Financial Management, Portfolio and Accountability, Governance, and 3rd-Party management. You’ll work closely with both your Cybersecurity team and partners in the People Function, Procurement, Finance, Risk, Compliance and Group Transformation to simplify and standardise processes through adoption of best practice to provide a best in class, cohesive, and consistent service offering across the division.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role, you’ll:
* Define and maintain a rolling 3-year Service line workforce plan in line with the Cybersecurity financial plan and aligned to the wider division and Group workforce and location strategies
* Execution of a workforce strategy for Cybersecurity to drive alignment to the future state, leveraging People services as required for - hiring at scale, conversion programmes, outsourcing, insourcing, HSBC as brand of choice, emerging talent programmes, external market insights and social media strategy
* Effective budgeting, planning and cost management processes for total spend across service line
* Detailed and clear reporting and Management Information, including transparency of cost base for the senior Service Line leadership team through accurate, consistent, and timely reporting
* Deal Initiation - ensure alignment of key parties to agree objectives and support the development of the Tech Business’s strategy for not only new deals but also with the current landscape of providers
* Oversight of programme financial reporting through tracking forecast/actuals and validating and reporting programme financial benefits
* Analysis, stakeholder engagement and support to external parties
To be successful in this role you should meet the following requirements:
* Proven track record of senior executive leadership and management roles within the financial services industry, preferably within multinational banks
* Strong verbal and written communication skills – able to translate complex situations into a simple digestible message, tailor messages according to the target audience and create impactful presentations/updates for a senior audience
* Understanding of Cybersecurity together with broad technology and risk management experience. This includes but is not limited to cybersecurity control design and implementation, operational process and incident response and knowledge of the external environment - regulatory, political, competitor and market
* Experience of navigating and leading within a complex matrix environment
* Strong analytical and problem-solving skills, with the ability to synthesise complex information and make data-driven decisions to drive business outcomes
* Deep financial and commercial awareness
* Demonstrable experience in managing significant financial and resource plans, organisational transformation, and project portfolio management
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500