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Support technician

Plymouth
Experis It
Support technician
Posted: 14h ago
Offer description

Migration Support Technician | IT Migration | Refresh Clinic | Support | SC Cleared


We are seeking a dependable and security-cleared IT Deployment Support Technician to to assist in the deployment and refresh of IT hardware across designated UK Government sites. In this role, you will work closely with the Contractor Engineer and Site Manager to support the setup of a Refresh Clinic, manage device movement logistics, perform laptop refreshes, and maintain accurate records in the workflow management system.

This is a hands-on role ideal for someone with good communication skills, basic IT competence, and the ability to follow technical instructions precisely in a fast-paced environment.


CONTRACT DETAILS

* UK Central Government Agency
* Location: On Site (Plymouth)
* Contract initial 3 months
* Up to £165 per day


Key Responsibilities

* Assist in the setup and coordination of the onsite Refresh Clinic, ensuring smooth operation and adherence to daily schedules.
* Transport and handle IT devices (primarily laptops) safely and securely between on-site storage and the clinic location, as directed by the Site Manager and Contractor Engineer.
* Login to systems using designated devices under the supervision and instruction of the technical team to initiate refresh workflows.
* Perform standard laptop refreshes, including re-imaging, configuration updates, and device setup in accordance with provided procedures.
* Accurately update task statuses and device records in the contractor’s workflow management system at each stage of the refresh.
* Escalate any technical concerns to the Post Migration Technical Specialist or Site Manager promptly.
* Comply with site security protocols, health and safety guidance, and data handling standards at all times.


Ideal Candidate Profile:

* Previous experience in an IT support, hardware rollout, or tech deployment role is desirable but not essential.
* Basic knowledge of Windows operating systems, device configuration, and IT refresh procedures.
* Comfortable with maintaining logs in workflow tracking systems or asset management platforms.
* Physically able to handle IT equipment and work in a fast-paced environment.
* Excellent attention to detail, time management, and communication skills.
* Capable of following structured processes and instructions with limited supervision.


Security Requirements:

* Due to the nature of the environment, Security Clearance (SC) is mandatory.
* Candidates must hold a valid UK Passport.
* Applicants must be British Citizens (dual nationality not accepted for SC vetting).
* If not already SC cleared, the candidate must be eligible and willing to undergo clearance procedures prior to starting.


If this sounds like the role for you, please apply with your most up-to-date CV for immediate review.


Migration Support Technician | IT Migration | Refresh Clinic | Support | SC Cleared

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