You will lead a small team of Technical Officers and support the Repair and Voids Manager with the delivery of day-to-day repairs, voids and minor works projects that aim to protect or improve our tenants’ homes. You will work closely with tenants and Red Kite senior managers and staff to deliver excellent, cost-effective building maintenance solutions and improvement services. As well as responsive repair and void works you will provide assistance and expertise in the delivery of legal disrepair works, environmental health orders and complex cases. You will use your negotiating skills to effectively resolve issues directly with tenants and where this is not possible you will work swiftly and diligently through relevant formal processes engaging support when required. The ideal candidate will hold a relevant qualification, such as a BSc in building surveying or equivalent RICS/CIOB status, and a full, valid driving licence. This person must be an independent problem-solver and confident decision-maker, with strong written and verbal communication skills. Crucially, they will also have a proven ability to build effective working relationships with colleagues, managers, partners, and tenants. This role involves collaborating with the Repairs and Voids Manager to establish and monitor key performance targets, as well as supervising technical staff to maintain service delivery. The successful applicant will take the lead on managing disrepair and property insurance claims to agreed deadlines and will oversee day-to-day tasks and minor projects to minimise risks. Finally, participation in office rotas, including out-of-hours, is required to provide a responsive repair service.