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Main Purpose of your job
To administer the repairs process from initial customer enquiry through survey and quotation to job completion
Responsibilities
- To manage customer enquiries from initial request through survey and quoting stage to job completion
- To raise job packs and files and mark on job board, manage and plan ongoing jobs
- To liase with Engineers Supervisor and Purchase manager to ensure accurate job timing and scheduling of work appropriate to customer needs
- To produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirements
- To ensure completed jobs are forwarded for pricing and invoicing procedure
- To respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required
-To hold and maintain accurate and up to date customer record information
- All tasks to be completed in accordance with the Quality Assurance policy and procedures
Knowledge
IT – Microsoft Word Excel and Outlook
Skills
- Communication – Oral and Written
- Organisation and project planning
- Teamwork
- Flexibility and willingness to change
- Ability to understand basic Technical issues
Experience
Customer Services background
Hours
This is a full-time permanent role (35 hours a week), Monday- Friday 8.30 - 4.30 and 9.00 – 5.00 ( will be one week earlies 1 week lates) 1 hour for lunch.
Holidays 20 days holiday plus bank holidays 1st year
23 days holiday plus bank holidays thereafter
Salary £ 27,000 – £29,000
"Be wary of buyers asking to use 'Gumtree delivery' or 'Payments on Gumtree' because Gumtree doesn't offer these services currently. Requests from Whatsapp or SMS could be scams"
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Trade in person, use PayPal 'paying for an item or service' to transfer money"
"Beware of fake Gumtree, eBay or escrow sites and invoices"
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