Job Title: Ready Made Products Operations Assistant Location: Leeds Wellington Place Start Date: 17th November 2025 Hourly Pay Rate: £14.02 Contract Length: 6 months (with potential extension) Working Hours: Monday to Friday, 8am-5pm (Full Time) Hybrid Working: 2 days in-office, 3 days remote Training: 6 weeks, 100% office based About this opportunity: We're excited to offer an opportunity to join the Ready-Made Investments & Ready-Made Pensions Team at Lloyds Banking Group. This role is ideal for someone who's eager to learn, embraces change, and is passionate about delivering excellent customer outcomes. You'll be working with new systems and processes, and while full training will be provided, we're looking for individuals who are curious, proactive, and ready to challenge existing ways of working to help us improve. As part of a relatively new team, flexibility is key. You'll support a variety of tasks including back-office processing, workflow management, issue resolution, and customer interactions. What you'll be doing Handling inbound customer calls and assisting with account and product enquiries. Completing telephony, digital, and administrative tasks to support customer needs. Taking ownership of customer problems and resolving them at first contact. Recording customer complaints in line with group policy. Supporting other business areas when needed. Building relationships across...