About Kids Planet
Kids Planet is a proud family‑run business who does things with heart and are passionate about giving every child the best possible start. No two settings are the same, but all of them are built around our shared values: care, curiosity and a genuine love for early years.
Role Overview
The Billing & Collections Advisor will oversee the group’s portfolio of nursery debt and sales ledger, acting as the first point of contact for parents or nurseries with questions about invoices or debt. You will actively participate in the expanding Finance Department at Head Office and should possess strong interpersonal skills, attention to detail and the ability to work efficiently in a busy office environment.
Responsibilities
* Make sure customers pay on schedule and follow up via phone, email or letter on any past‑due bills.
* Discuss repayment schedules.
* Follow the company’s debt policies and initiate legal proceedings if necessary.
* Invoicing around (apply online only) customers per month using nursery software.
* Support, process and reconcile all LA documentation surrounding EY Funding, claim via the online portal and account for payments received.
* Assist with Funding Loop completion and perform relevant information checks to meet submission deadlines.
* Reconcile outside agency payments.
* Resolve parent finance queries.
* Maintain open lines of contact with nurseries to guarantee productive relationships.
* Perform month‑end duties.
* Carry out any other duties that may be deemed appropriate to this role, including providing cover for colleagues as required.
Qualifications
* Transferable skills based around customer service/administration (desirable).
* Good competence in Excel, Word and Outlook.
* Proven experience in a B2C environment (desirable).
* Confident communication skills.
* Excellent telephone manner.
* Ability to listen to customers and negotiate successful resolutions.
* Self‑motivated, calm, professional and able to work efficiently in a busy office environment.
* Ability to reconcile complex accounts and maintain excellent attention to detail.
* Excellent numerical ability and problem‑solving skills.
Benefits
* Life Insurance cover and access to a health plan.
* Free breakfast, lunch and healthy snacks to fuel your day.
* Accredited training through our KP Academy and bespoke training platform.
* Enhanced leave for maternity, paternity, fertility and adoption because family matters.
* Well‑being goodies, staff rewards and fun events all year round.
* Long‑service awards to celebrate your commitment.
* Take the day off on your birthday – it’s all about you!
* Competitive salary, pension plan and enhanced holiday allowance.
* His recruitment opportunity offers the successful candidate a competitive salary and pension whilst working within a professional team.
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