Inflight Retail Operations Manager(16855)
Description
Inflight Retail Operations Manager
We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
READ ON IF YOU
1. Have a background in airline operations and experience managing third-party suppliers
2. Enjoy working in a fast-paced, dynamic operational environment
3. Have strong skills in safety compliance, contract management, and continuous improvement
4. Are confident working cross-functionally to deliver key business objectives
THE TEAM
You will join the cabin services team as an Inflight Retail Operations Manager, reporting to the Head of Inflight Retail Operations. Your focus will be overseeing Last Mile Providers (LMP) and Managed Agents (MA) across assigned bases, ensuring compliance with safety, security, and operational standards. You will work closely with local base teams to improve relationships and performance, conduct safety investigations, and support continuous improvement initiatives.
THE ROLE
As an Inflight Retail Operations Manager, you will be responsible for delivering consistent, safe, and high-quality onboard retail operations across the network. Your key duties will include:
5. Maintaining close liaison with internal teams and external partners on safety and operational matters
6. Conducting and supervising safety investigations, identifying causal factors and implementing preventative actions
7. Managing LMP and MA performance through regular meetings and action planning
8. Supporting seasonal base start-ups and closures
9. Ensuring correct bar loading templates are applied to aircraft types and routes
10. Promoting a Just Culture that values and supports cabin crew and suppliers
11. Completing standards assurance checks and overseeing supplier compliance
12. Leading root cause analysis and identifying opportunities to streamline processes
13. Championing standardisation across bases to reduce variability and risk
14. Encouraging and responding to feedback from crew and management
15. Supporting digital transformation initiatives and operational use of onboard retail technology
16. Deputising for the Head of Inflight Retail Operations as required
17. Participating in on-call roster duties, escalating operational issues and providing support to base teams
Business Area
Operations
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Operations Other
Schedule
Full-time
Unposting Date
10/04/2026, 11:59:00 PM