Overview
Product Specialist role at ERIKS UK & Ireland
Location: Kingswinford
Hours: 08.30am – 5.30pm, Monday to Friday | 40 hours per week | 1 hour break
Seniority level: Entry level • Employment type: Full-time • Job function: Sales and Business Development • Industries: Industrial Machinery Manufacturing
ERIKS is a leading specialised industrial service provider. Our mission is simple: to make Industry Work Better. We offer a supportive, inclusive environment across 170 sites in the UK and Ireland, delivering engineering solutions and technical expertise to keep industry moving forward. ERIKS is an Equal Opportunities Employer.
Responsibilities
* Perform daily duties related to the Power Transmissions product group, including Query Management, Inter-branch Transfers, Requisitions, Orders, Works Orders, Outstanding Orders, Quotes, Tender Responses, and Project Costing & Quotation
* Provide viable price and delivery recommendations based on available system information
* Resolve supplier issues on delivery performance, returns, credits, etc.
* Monitor Shared Outlook Inbox and Personal Outlook Inbox
* Educate and build Power Transmissions product knowledge within the branch network
* Assist with order book to ensure accuracy of monthly targets, OTIF and business reporting requirements
* Build and maintain supplier relationships with core suppliers and ERIKS branch network
* Contribute towards continuous improvement by proactively making suggestions and taking the lead
* Assist with training related to systems and products
Key Skills, Experience & Requirements
* Experience in an internal sales or customer service function
* Desire and ability to deliver excellent customer service
* Ability to provide product and commercial solutions
* Ability to manage and prioritise own workload
* Working knowledge of MS Office (Word, Excel, Outlook)
* Experience in a technical-biased role (engineering, product, solution sales, etc.)
* Excellent written and verbal communication skills (English)
* Ability to work effectively individually and within a team, in-person and remotely
* Flexible attitude with a curiosity to learn and develop
* Quality-focused with attention to detail
* Ambition to win and to develop
About ERIKS
We’re ERIKS, a leading specialised industrial service provider. Our culture values diversity, inclusion and belonging. If you’re looking for purpose, opportunity, and a place to belong, you’ll find it here.
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