Role: Customer Service Advisor - Prestige
Location: Melton Mowbray
Workstyle: Office based until fully trained then dynamic working between the office and home – three days per week onsite
Contract: Permanent Full-time
Hours: 37.5 hours per week, Monday to Friday 08:00 - 18:00 and 1 in 4 Saturdays 09:00 - 14:00
Salary: £24,890
Why Choose The AA?
* Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait
* Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
* Discounts on multiple online and high street shops, experiences and food
* Great employee pension schemes
* Physio, Dental and eye test benefits
* Mental health help
After 6 Months
* Technology and Appliance Vouchers
* Cycle to Work scheme
Responsibilities
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.
What will I be doing?
* Using detailed scripts to gather information from the call and apply logic to assess the best course of action
* Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
* Pushing for better by using resources, tools and systems available to offer the best customer service
* Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
* Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
What We’re Looking For
* Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
* Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
* Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
* Own It: Our industry evolves, and so should you. Stay curious and open-minded
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