Massey Feeds is a PROGRESSIVE FAMILY business that CARES about its employees and customers. Our teams are PASSIONATE about the industry and the feed we produce. Farmers across the North of England TRUST us to manufacture high quality animal feed to feed to the animals which feed the nation. Duties adn Responsibilities include : Answering phone to customers, suppliers, and sales representatives Serving customers at the front desk and taking payment Processing and amending sales orders which come in via email/ phone/ in person Liaising with sales, transport, and production teams Order confirmations Invoicing and crediting customer accounts Dealing with customer queries and complaints Processing of customer payments via cheque/ card and cash General office administrative tasks Hours of work are Monday to Friday 0830hrs-1730hrs Benefits: Company pension Group Life Assurance Scheme Additional holidays with years of service Optional Accident Insurance Cycle to work scheme Employee discount Free parking On-site parking Key Requirements: GCSE or equivalent in Maths and English (preferred) Stong IT skills with experience in Microsoft Office Confident communicator with strong organisational and prioritisation skills Attention to detail and excellent team working skills Friendly and approachable in person and on the phone Proven experience in Customer Services Massey Feeds are a progressive 5th generation family-owned business who are an integral part of the food chain, working in partnership with the local and national farming community. Our team of trusted, respected, reliable experts provide research-based animal nutrition knowledge, innovation, and flexibility to the farming community as they seek to add value and promote profitability on their farms. By all working together, we will consistently and efficiently manufacture and deliver top quality feed, adhering to and supporting our Feed Assurance Scheme requirements. Our Customer Service team will ensure you receive the feed you want, when you need it in a polite and friendly manner. ADZN1_UKTJ