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Operational Systems Support Administrator, Hamilton
Client:
The Scotsman Group - Central Office
Location:
Hamilton, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
b27cbd4b4358
Job Views:
4
Posted:
15.07.2025
Expiry Date:
29.08.2025
Job Description:
The Scotsman Group - Central Office, Hamilton House, 70 Hamilton Drive, Glasgow, Lanarkshire, G12 8DR
Who we are?
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits:
* Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 30% off food and cinema tickets in all venues across Scotland.
* Hotel and Apartment discounts.
* Access to Scotsman Perks Benefits Portal.
* Flexible working opportunities.
Key Responsibilities
* Database Management: Maintain key databases, ensuring accuracy in price changes, menus, and user roles.
* System Maintenance: Regularly update and configure operational systems based on business needs.
* Access Control: Manage user access and permissions to ensure security and compliance.
* New Site Setup: Configure and deploy systems for new venue openings.
* Reporting: Collaborate with teams to schedule and analyse business-critical reports.
* Troubleshooting: Identify and resolve technical issues with internal teams and vendors.
* Training & Documentation: Create guides and provide training for teams on system use and troubleshooting.
* System Integration: Work with IT to ensure systems are integrated for smooth data flow across platforms.
* Continuous Improvement: Recommend and implement enhancements to improve system performance.
* Operational Support: Offer frontline system support to venue teams and departments.
* Project Support: Contribute to broader business projects through system analysis and implementation.
* Scheduled Tasks: Manage routine system updates and reporting schedules.
What We’re Looking For
* Strong understanding of operational systems in a business environment
* Excellent attention to detail and data accuracy
* Strong problem-solving skills under pressure
* Organised and able to manage competing priorities
* Confident communicator and team collaborator
* Fast learner with adaptability to new digital tools
Nice to Have
* Experience in the hospitality industry
* Familiarity with systems like Micros, LogIT, RotaKing, or similar
* Understanding of change management and project work
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