Role Title: Parts Sales assistant
Report To: Purchasing Manager
Role Purpose:
Dealing with customers who are looking to purchase replacement parts, processing orders, under the guidance of the parts team. Working closely with the stores department, ready for dispatch. Coordinating with courier companies and logistics to ensure a quality standard of service .
Key Responsibilities
Duties will include, but not limited to:
Handling customer communications via email and telephone, responding to enquiries in a professional and timely manner
Providing technical and non-technical support related to parts and welfare unit requirements
Preparing and issuing customer quotations and following up as required
Processing customer orders accurately and efficiently
Raising purchase orders to suppliers and liaising with them to ensure availability and delivery of parts
Coordinating and arranging third-party couriers and deliveries
Monitoring order progress and resolving any issues relating to supply, delivery, or customer satisfaction
Maintaining accurate records on internal systems in line with company procedures
Qualifications:
Desirable
GCSEs (or equivalent) including English and Mathematics
Relevant vocational training within a manufacturing or engineering environment
Experience
Essential
Experience handling customer enquiries via telephone and email
Desirable
Previous experience in a customer service, order processing, or coordination role
Experience working with parts, components, spares, or assemblies
Experience liaising with suppliers, manufacturers, or distributors regarding parts availability and lead times
Experience coordinating deliveries using third-party couriers or logistics providers
Experience using computerised systems (e.g. ERP/MRP, CRM, or stock/order management systems)
Knowledge and Skills
Desirable
Strong customer service and communication skills, both written and verbal
Ability to interpret customer requirements relating to parts and translate these into accurate orders or quotations
High level of accuracy and attention to detail when processing orders and purchase documentation
Strong organisational skills with the ability to manage multiple orders and priorities concurrently
Competent IT skills, including Microsoft Office (Word, Excel, Outlook)
Familiarity with bills of materials, part numbers, stock codes, or technical drawings
Understanding of procurement, supply chain, or manufacturing lead-time constraints
Personal Attributes
Essential
Methodical and organised approach to work
Proactive and solution-focused, particularly when dealing with supply or delivery issues
Professional, confident, and customer-focused manner
Able to work effectively both independently and as part of an operations team
Resilient and able to work under pressure while maintaining service standards
Desirable
Strong problem-solving skills within a manufacturing or operational context
Continuous improvement mindset with an interest in learning about products and parts
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