WORKING 28/32 HOURS PER WEEK, BETWEEN 8:00AM AND 6:30PM, UP TO FIVE DAYS PER WEEK, WORKING ON A FOUR WEEKLY ROTA.
YOU MUST BE FULLY FLEXIBLE TO WORK DIFFERENT DAYS/TIMES TO SUIT THE NEEDS OF THE BUSINESS.
Due to expansion within Teldoc, an opportunity has become available to work in our Call Centre team based in our Integrated Care Navigation Centre in Telford.
Main duties of the job
You will be responsible for responding to high volumes of inbound calls professionally, quickly and effectively following policies and procedures, providing a fast, accurate and effective patient telephone service, effectively answering all types of calls from patients, hospitals, emergency services, pharmacies, booking appointments via our booking system and providing an efficient and courteous telephone service while dealing efficiently with all enquiries.
About us
As the successful candidate, you will have a strong customer service/administrative background, excellent attention to detail, strong IT skills, and the ability to work well within a team, independently, and under pressure. You must be able to communicate effectively, demonstrating empathy and patience when receiving inbound and making outbound calls. We have a patient list size of over 50,000 patients across multiple sites.
Job responsibilities
You will be responsible for greeting Teldoc patients on the telephone, care navigation, booking appointments, and answering queries in a professional and caring manner.
You must be able to communicate effectively, have empathy and patience to deal with a high volume of queries from patients and NHS professionals.
Availability to work Monday and Friday preferred.
Person Specification
Experience
* You will have a strong customer service/administrative background, excellent attention to detail, strong IT skills, and the ability to work well within a team, independently, and under pressure.
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