This position is based in Milton Keynes, UK office headquarters.
Provides support to the organization's executive leadership team of computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center; collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problems
In this role, you will:
* Seasoned individual contributor working as a technical support to executive leadership team
* Responsible for monitoring, troubleshooting, and maintenance of all IT solutions at supported Office, facility, and remote executive leadership members.
* Experience with network and server equipment, knowledge of network security, and assist with server and network deployment experience.
* Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting and assisting with network and server issues
* Analyze computer issues and quickly develop the best course of action.
* Knowledge of Microsoft Product Suite and various productivity software
* Assist onsite and remotely to support other facilities and associates within EMEA.
* Works under limited supervision for routine situations.
* Problems typically are not routine and require analysis to understand.
* Makes minor adjustments to working methods.
* Explain practices, procedures, and policies to reach agreements with others outside of the job area.
* Provides technical support and collaborates with various IT functions to complete IT projects
* Assist with UAT testing and troubleshooting post change implementation.
* Ensure the Board room and Conference meeting rooms are always ready for our executive leadership team to use.
* Proficient in the various competencies relevant to their job.
* Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
* Ability to lift a minimum of 50 lbs.
* Works independently within established procedures associated with the specific job function, normally receives little instruction on daily work.
* Determines methods and procedures for new assignments.
What you bring to the role:
* Two-year college degree or equivalent experience and minimum five years’ functional experience with an emphasis on white glove support. Or HS diploma with a minimum of 8 years of functional experience including 4 years position specific experience.
* Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
* Experience with PC/Laptop repair and troubleshooting to include Microsoft Intune/Endpoint Management
* Experience with Active Directory or Azure AD.
We Are Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.
Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.
Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.