About the Role We are looking for a hands-on, technically skilled window service engineer / technical engineer to support our customers in the fenestration and glazing industry. You will act as a key technical contact, helping with hardware-related queries, troubleshooting issues, and supporting window and door testing—both in-house and on-site. This is a customer-facing role that combines office-based support with field-based visits, offering variety and a chance to build close working relationships with fabricators, installers, and specifiers. Key Responsibilities * Provide expert support on hardware performance and installation issues for windows and doors. * Assist in product testing, troubleshooting, and investigation of technical issues. * Visit customer sites to provide hands-on guidance and technical support. * Liaise with internal teams on recurring issues, product improvements, and feedback. * Maintain accurate records of site visits, findings, and technical reports. * Offer advice on best practices in fabrication and fitting. What We’re Looking For * A strong technical background in the window and door industry ideally from fabrication or installation, as an ex fabricator, fitter or existing glazing service engineer or technical engineer. * You could be an ex window fitter or an existing double glazing service engineer looking for a technical engineers position. * Experience with aluminium or UPVc products. * Good understanding of hardware functionality in window and door assemblies. * Confident communicator with a customer-focused mindset. * Ability to problem-solve under pressure and think on your feet. * CAD experience (AutoCAD, SolidWorks, or similar) is a bonus, but not essential. * Full UK driving licence and willingness to travel regularly. What We Offer * Competitive salary based on experience * Company vehicle * Tools, equipment, and technical ongoing training provided * Supportive team environment with opportunities for development * A varied and rewarding role with direct impact on product performance and customer satisfaction If you’re passionate about windows, hardware, and delivering outstanding technical service, we’d love to hear from you. Apply now with your CV in the strictest confidence