About the apprenticeship
Duties
Reporting to the Service Manager, responsibilities will include: -
• Welcoming customers to the Dealership and ensuring a seamless customer experience throughout their visit.
•The efficient handling of customer service calls and face-to-face enquires, including making customer appointments, pricing information, relaying technical information, and providing updates on vehicle repair completion times.
•Understanding repair requirements and effectively communicating these to customers, enabling them to make informed decisions that best suit their needs.
•Delivering a first-class customer experience to every customer.
•Consistently demonstrating the highest standards of professionalism while embodying the core values of Day’s.
Additional information
We have an excellent opportunity available for a Customer Service Advisor to join our busy front of house team at Plasmarl.
•As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions.
•You will facilitate effective communication between our customers and the workshop staff.
Requirements
Qualifications
Desirable qualifications GCSE
English C or above
ICT C or above
The ideal candidate will possess the following qualities:
•Excellent organisational and communication skills.
•A keen focus on attention to detail.
•A passion for delivering excellent customer service.
•Computer literacy skills.
•The ability to work on own initiative as well as being an effective team player.
Skills
The ideal candidate will possess the following qualities:
•Excellent organisational and communication skills.
•A keen focus on attention to detail.
•A passion for delivering excellent customer service.
•Computer literacy skills.
•The ability to work on own initiative as well as being an effective team player.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Gower College Swansea
Qualification
Customer Service
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Day's Motor Group
Day's Motorpark, Beaufort Road
Plasmarl
Swansea
SA6 8HR