COMPANY DESCRIPTION
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
POSITION OVERVIEW
Ralph Lauren's Flagship Bicester store has an exciting opportunity for an experienced retail manager to join the Ralph Lauren family on the Womenswear team.
Embrace & demonstrate the Ralph Lauren philosophy, whilst coaching and developing a team to deliver exceptional customer service, performance & profitability with a customer first culture.
ESSENTIAL DUTIES & RESPONSIBILITIES
* Support and coach a team to deliver Excellence in customer service whilst maximizing sales opportunities
* Maintain the Brand Presentation guidelines to further enhance the customer experience
* Ensuring all team members are valued employees and have clear development plans
* Ensure all customers receive a welcoming environment and positive lasting impression of RL
* Exciting opportunity for a energetic, passionate and customer service driven customer experience manager to lead, coach and develop within the store to deliver customer service to an exceptional level within Ralph Laurens Flagship stores
* Achieve sales and profitability through key performance indicators.
* Energise and engage teams to maximize performance using service metric's
* Coach and support the team to create a customer first culture within all store activities
* Recognize and reward great service and performance
* Understand, support budgetary requirement to increase performance
* Lead by example adhering and managing your team to brand dress and grooming standards
EXPERIENCE, SKILLS & KNOWLEDGE
* Min 3 full strategic performance cycles of professional experience managing teams within a retail environment.
* High customer and people service orientation - motivational, and supportive to develop and demonstrate leadership skills.
* Good social and communication skills.
* Understanding of delivering performance against KPIs
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