Overview
Receptionist, Hotel Du Vin — £12.50 per hour, 30 hours per week • Permanent contract • Tunbridge Wells
We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.
You will be the face of our hotel, deliver excellent service, and enjoy the perks and benefits of working with Hotel Du Vin.
You will be the first and last person our guests see, setting the tone for their visit and ensuring everything has gone above and beyond before they leave.
At Hotel du Vin we create memories that the guest will never forget and we actively encourage internal development and progression.
We are committed to developing our people and may offer opportunities to enrol on our apprenticeship scheme after probation.
Responsibilities
* Be the friendly, helpful first point of contact for guests and visitors.
* Provide outstanding hospitality and service to guests, resolving queries of all shapes and sizes.
* Act as the face of the hotel, setting a positive tone and ensuring guests leave with a memorable experience.
* Support internal development and progression activities where applicable.
Qualifications
* Natural hospitality charm and a passion for service.
* Ability to communicate clearly and warmly with guests and colleagues.
* High standards and a proactive approach to guest satisfaction.
In addition to competitive pay we offer
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
* Discounted Friends and Family Room Rate with 50% off best available rate.
* 35% off your bill when you dine in our Brasseries and Bistros.
* Fully funded Apprenticeship programmes that support your career development.
* High Street discounts on a range of shops, experiences, holidays and more.
* Cycle to work scheme with savings on a wide range of bikes.
* Healthcare cash plans covering dental, optical, medical and more from £5 per month.
* Referral schemes that pay up to £1500 for referring candidates.
* Uniform provided and maintained to professional standards.
* Wellness and National Campaign Days promoting activities and wellbeing.
* Wagestream for instant access to earned wages where eligible.
* Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
* Support from a company that sponsors The Brain Charity.
* Employee Assistance Programme – free, confidential advice 24/7 for you and your family.
Our Sustainability Goals
* 100% of electricity from renewable sources, with emphasis on wind farms around the UK.
* Recycle at least 70% of hotel waste and drive sustainable practices across operations.
* Move to chemical-free cleaning in bedrooms and public areas, with enzyme-based eco-friendly systems in kitchens.
* Volunteer to work for sustainable charities 2 days per year on full pay.
Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
#J-18808-Ljbffr