Job Description
Credit ControllerChesterfield, Derbyshire
The Credit Controller will play a key role in managing customer accounts, ensuring agreed payment terms are followed and outstanding balances are collected in line with targets. The role focuses on maintaining strong customer relationships while minimising exposure to bad debt and supporting the wider finance function with accurate account management.Key Responsibilities
* Carrying out credit checks on new and existing customers using appropriate systems
* Managing the aged debtor ledger and collecting outstanding balances against agreed targets
* Maintaining regular contact with customers via phone and email to manage accounts and resolve queries
* Working with internal teams to ensure customer records, contracts and billing information are accurate
* Raising invoices and credit notes where required and managing customer billing adjustments
* Uploading invoices to customer portals and resolving any portal-related issues
* Supporting customers with payment options, including bank details, payment links and card payments
* Posting and allocating customer receipts within the finance system and assisting with refunds where needed
* Identifying and escalating high-risk or problematic accounts to management
* Supporting ad hoc finance tasks as required
Person Specification
* Comfortable working in a fast-paced environment with high volumes of transactions
* Professional, approachable and confident communicator, both written and verbal
* Methodical and thorough when investigating and resolving queries
* Able to manage multiple customer portals and work within their specific requirements
* Proactive, solutions-focused approach with the ability to reconcile and unpick complex accounts, providing clear feedback where needed
What's On Offer
* Hybrid working
* Flexible working hours
* 25 Days holiday + Bank holidays
* Medical cover
* Company pension