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About Boots
Boots is the UK's leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK, our purpose is to help our customers look and feel better than they ever thought possible. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led health and wellbeing enterprise.
Overview of the role
The Pharmacy Delivery and Collection Service (PDC) has been developed to provide a caring, consistent, efficient, and professional service across the UK. We currently deliver to care homes, public patients, our own pharmacies, and care home rooms, as well as collecting prescriptions from doctors' surgeries.
Teams of drivers are based at hubs and satellite locations and are profiled to meet the dynamic demands of the service. Boots PDC ensures the safe and accurate hand-over of medicines and prescriptions, delivering legendary customer care and a consistently high level of service to our most valuable and vulnerable customers, supporting our goal to become the world's best pharmacy-led business.
Your Responsibilities
* Work with the PDC Manager to deliver PDC operations across your area, with accountability for meeting targets. You may work alone from a hub/satellite location or alongside another PDC Manager in a larger hub.
* Coordinate with the leadership team for the modeling region, without direct reports. You may also complete other delegated tasks from the PDC Manager.
* Ensure outstanding customer care for all PDC customers.
* Support efficient daily operations, contributing to the delivery of key KPIs and targets.
* Ensure operational excellence in areas such as vehicle management, KPI reporting, and other processes.
* Handle calls from drivers and internal/external stakeholders (phone provided).
* Adhere to standards and policies, including Standard Operating Procedures and Health & Safety regulations.
* Represent Boots & PDC positively at all times.
Our Ideal Candidate
* Ability to build constructive and productive relationships with a range of stakeholders.
* Strong planning skills and attention to detail, with good knowledge of systems and processes.
* Excellent communication and people skills, with the ability to engage and motivate teams.
What’s in it for you?
We offer a competitive salary plus bonus, excellent employee discounts, pension, 25 days holiday, and access to 'my offers' discounts across various products and services. Join us to further your career with one of the UK’s most successful retail brands.
To take your first step into this fast-paced and rewarding career, please apply online.
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