Field Service Engineers attend customer sites, within their allocated regional area, to fulfil our business contracts. Completing planned preventive maintenances of fire safety systems, attending call-outs, fault-finding and completing the modification of existing systems. Ensuring compliance with industry standards and excellent customer service.
Main Duties and Responsibilities
• Follows Clarkson and DEF Network Business Code of Conduct. Always acts with integrity and due diligence.
• Works efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area.
• Responds to emergency call-outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer’s Service Level Agreement (SLA).
• Completes service worksheets and all company documents, comprehensively in line with BS5839 and company policies and procedures.
• Proactively feeds back on-site issues, non-compliances and additional work possibilities to the Field Services Manager.
• Provides excellent customer service when responding to customers.
• Attends follow-up visits – to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
• Maximises on-site remedial works and opportunities.
• Supports other departments to complete installation works on time, where required.
• Builds strong, professional relationships with customers, suppliers, and internal personnel form other departments.
• Follows health and safety guidance, always working in a safe manner, with the correct PPE, uniform and equipment required for the assigned work.
• Liaises with QHSE Manager for quality audit purposes, calibration of equipment and Field audits, and checking understanding of monthly health and safety Toolbox Talks.
• Leads by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.
Core Skills
Good communicator, approachable with a positive attitude.
Customer service focussed.
Organisation skills, such as time management and prioritising.
Applies a problem-solving approach, taking accountability for own actions.
Technical Skills
Good IT skills.
FIA Foundation with extensive knowledge of BS5839.
Fault-finding knowledge.
Modification of Fire Safety Systems configuration
Desired Skills and Training resources
Technical FIA course, Any further FIA training in advanced or specialist areas