Position: Funeral Operations Branch Manager
Location: Barclays Funeral Directors, Edinburgh
Job Type: Full-time, permanent - 38.33 Hours per week
Salary: Up to £35,000.00 per annum plus relocation package (A relocation package will be considered for this role; details will be discussed during the interview process)
Lead operations. Lead people. Lead with care.
We are seeking a compassionate and operationally strong Funeral Operations Branch Manager to lead our branch in Larkhall.
Internally, this role carries the contractual title of Senior Funeral Director, reflecting its senior leadership position within our funerals business.
This is a role for someone who can combine empathy with structure, and standards with commercial awareness. You'll oversee funeral directing while ensuring the branch operates efficiently, compliantly and with a strong local reputation.
Why This Role Matters
Our funeral business is built on three core principles: Delivering extraordinary service
Growing a sustainable business
Upholding the highest standards
As Funeral Operations Branch Manager, you bring these to life daily.
You will spend around 70% of your time delivering and overseeing services, with the remaining time focused on operational leadership, people development and performance management.
You will be accountable for: Consistent service standards
Regulatory compliance and audit readiness
Team engagement and performance
Direct cost control and operational efficiency
Local community presence and reputation
Your Responsibilities
Service Leadership Deliver and oversee complex funeral arrangements
Run pre-funeral briefings and maintain clarity across the team
Ensure families are guided with empathy and professionalism
Uphold customer care standards and identification processes
Team Leadership Lead recruitment, onboarding and performance management
Conduct regular 1:1s and support development
Manage rotas and ensure service continuity
Embed a culture of ownership and accountability
Operational Control Maintain accurate records and legal documentation
Ensure compliance with regulatory requirements
Monitor branch costs and operational efficiency
Identify and implement process improvements
Community & Commercial Focus Lead local marketing activity
Build trusted relationships with partners and community groups
Support at-need performance and funeral plan conversations
Ensure all team members are appropriately trained (including FPC where required)
What You'll Bring Experience leading teams in a service or customer-focused environment
Ability to operate confidently in regulated settings
Strong organisational and planning skills
Commercial awareness and comfort managing performance metrics
Resilience and calm leadership in sensitive situations
Confident decision-making and ability to delegate
Full UK driving licence
Flexibility for evenings, weekends and on-call
Experience in funeral services is advantageous but not essential.
We welcome candidates from sectors such as healthcare, hospitality, care services, retail management or other regulated environments where standards, empathy and operational leadership are critical.
What We Offer Structured induction and professional development
Apprenticeship qualification opportunities
Bonus potential
Life assurance cover
Health & wellbeing support
30-33 days holiday including Bank Holidays
Contributory pension scheme
Relocation package considered
If you're ready to combine compassionate leadership with operational excellence, apply today and help us continue building a branch our community can trust.
TPBN1_UKTJ