Drive maximum adoption of Oracle Health software and identify/drive product expansion opportunities via high-value relationships with the client through the customer's renewal process. Work internally and externally to create strategic action plans to secure a high retention rate. Identify and address any obstacles, develop creative solutions, and remain flexible to find ways to retain the Oracle Health customer base.
Work with a diverse portfolio of clients to develop a long-term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to provide the client continues/replenishes/renews the contract with Oracle. Responsible for maintaining high client satisfaction by liaising with our clients and Oracle's internal operations. Identify product expansion/upsell opportunities. Responsible for sharing information across the CSM team via defined methods.
Job duties are varied and complex, utilizing independent judgment. 5 to 7 years of professional experience. You have demonstrated experience in implementation or client-facing relationship experience—understanding of various technical architectures and operating systems. Industry experience is desired.
Fluency in English and French is required for this role.
Career Level -
Career Level -
Work with a higher volume of smaller, less complex clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities.