Description About you To be successful, you’ll be/have: To provide front line support to the Income Management Team Verification of tenancies; rental and service charge amounts via the Department of Works & Pensions’ (DWP) Universal Credit Landlord Portal Ensure all accounts for services provided across the company are effectively managed and monitored Assess the need for and make referrals to meet additional support requirements to Rent Management officer and to external specialist organisations as appropriate Monitoring of all Introductory Tenancies and process arrears actions as necessary including recommendation of introductory extension Process all refunds, write offs and other journal requests and once verified, input on the Housing Management System Check all incoming post on a daily basis and action or distribute accordingly Management of the teams’ mailboxes Reconciliation & posting of CHL properties Housing Benefit payments Nomination shortlisting checks reference new tenants’ suitability Dealing with all income related queries, missing payments and incorrect allocation of income – to resolution Support the team to keep all computer records, files notes, letters, correspondence, statistical data and other documentation relating to cases up to date and stored correctly in line with GDPR requirements Assist with year-end procedures and activities as required Provide assistance to Rent Management Officers within the Income Management Team as required Maintain and develop partnership working to sustain tenancies and deliver the aims of the Landlord Services, both internally and externally, with partner agencies and the Council Ensure compliance with and promote Cornwall Housing’s Safeguarding Policy Ensure compliance with and promote Cornwall Housing’s Equality & Diversity policies and practices To carry out responsibilities for health & safety as detailed in sections 3 (as appropriate) of the Company’s Health & Safety Policy To find out more about the role and requirements, please view the Role Profile. Our offer to you Salary: £26,939 Working Hours: 37 hours per week Contract Type: This is a fixed term contract for 9 month due to maternity. Existing CHL employees are welcome to apply as a secondment opportunity, but please discuss this with your manager before applying. Base: Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. This role requires you to typically work from the office at least 2 days per week. What you’ll get from us in return is: A challenge like no other – Cornwall is unique and so are we! A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work A senior management team who will listen and support you, and encourage your ideas and creative thinking Investment and support in your continuous learning and development Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal And a chance to really make your mark Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role. To apply It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement. The planned closing date for applications is 21 September 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early. Interviews are planned for 29 September 2025. We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible. [We will be reviewing applications on a rolling basis, therefore we reserve the right to close this advert early should we receive a large volume of applications. We therefore highly recommend that you submit your application early.] Contact us If you’d like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329 Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all! Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/