Commercial Data Analyst
Role Purpose
To provide high-quality data collation, validation, analysis and reporting to support BD Group’s contract management, commercial control and business improvement activities.
The role will work alongside the Commercial Contract Manager to deliver robust performance reporting, KPI analysis, cost insight and evidence-based assessment of service delivery across key contracts. The role will also support the wider commercial function by identifying trends, opportunities for growth, operational efficiencies and improved ways of using data across the business.
A key part of the role will be to act as a bridge between commercial, operational and technology teams, helping to improve systems, reporting architecture and data quality so that BD Group can make better decisions, optimise performance and strengthen its client and supplier reporting capability.
Role Context
The Commercial Contract Manager role is responsible for contract governance, KPI monitoring, performance reporting, cost-to-serve insight, commercial analysis, mobilisation support and technology improvement initiatives. This Data Analyst role is intended to provide the dedicated analytical capability that underpins those requirements through data management, reporting, insight generation and systems improvement.
Key Accountabilities
Contract Performance Reporting & Analysis:
* Collate, cleanse and validate data from multiple operational, financial and contractual sources to support accurate performance reporting.
* Produce routine and ad hoc reports, dashboards and management information packs for contract review meetings, governance forums and leadership reporting.
* Analyse contract performance against KPIs, SLAs and service standards, identifying trends, exceptions, emerging risks and areas requiring corrective action.
* Support the Commercial Contract Manager in maintaining a robust evidence base for KPI reporting, payment mechanisms, audit trails and contractual decision-making.
* Investigate data anomalies and performance variances, working with operational teams to improve data accuracy and reporting confidence.
Commercial & Cost Analysis:
* Analyse labour, materials, subcontractor and overhead data to support cost-to-serve assessments across service lines.
* Track and report on actual costs against budgets, forecasts, volumes and income assumptions, highlighting variances and explaining underlying drivers.
* Support the assessment of unit costs, benchmarking, service efficiency and commercial performance.
* Provide analytical support for variations, change requests, pricing exercises, business cases and commercial negotiations.
* Assist in the production of insight that supports financial recovery, margin improvement and better-informed contract management decisions.
Business Insight, Growth & Opportunity Identification:
* Assess broader commercial data to identify opportunities for growth, improved service offerings, cross-selling, pricing improvement and operational efficiencies.
* Translate data into practical recommendations for senior leaders, including areas for service redesign, process improvement and commercial optimisation.
* Support strategic planning by identifying patterns in demand, cost, customer behaviour, contract performance and market opportunity.
* Contribute to the development of management information that supports business planning and performance improvement across the wider group.
Systems, Data Quality & Technology Improvement:
* Act as a key link between commercial teams, operational teams and technology/system owners to improve data structures, reporting outputs and management information capability.
* Review current systems and data flows, identifying gaps, duplication, manual workarounds and reporting inefficiencies.
* Recommend and help define improvements to systems infrastructure, data capture methods, reporting tools and governance processes to optimise data output.
* Support the development of consistent data definitions, reporting standards and controls across the business.
* Contribute to mobilisation and transformation activity by supporting reporting set-up, KPI baselining and data readiness.
Stakeholder Support & Collaboration
* Work closely with the Commercial Contract Manager and operational leads to ensure reporting reflects contractual requirements and operational realities.
* Present data findings clearly to both technical and non-technical audiences, translating complex analysis into practical business actions.
* Build strong working relationships with finance, operations, IT/technology and senior management teams to support joined-up decision-making.
* Support a culture of data-driven performance management, continuous improvement and commercial awareness across the organisation.
Role Title
Commercial Data Analyst
Business Unit
Commercial & Business Development
Grade
Permanent – up to £40k
Reports to:
Commercial Associate Director
Responsible for:
Commercial Data Management – London Borough of Barking & Dagenham (LBBD)
Role Dimension:
Permanent, Full-Time
Location:
Home working (with ad hoc requirement to attend the office based in Dagenham)
Person Specification
Essential Experience:
* Experience in a data analyst, commercial analyst, performance analyst or management information role.
* Experience of producing reports, dashboards and insight packs for operational and/or commercial stakeholders.
* Experience of analysing performance data, trends, KPIs and cost information to support decision-making.
* Experience of working with data from multiple sources and improving data quality, consistency and reliability.
* Experience of supporting service improvement, commercial review or business performance activity through analysis and reporting.
Desirable Experience:
* Experience within housing repairs, maintenance, facilities management, cleaning, catering, property services or local authority-related services.
* Experience of working in a contract-driven environment with KPIs, SLAs, payment mechanisms or client reporting requirements.
* Experience of supporting mobilisation, transformation or systems improvement programmes.
* Experience of working with finance, operational and technology teams to improve reporting infrastructure.
Essential Knowledge & Skills:
* Strong analytical and problem-solving capability, with the ability to interpret large data sets and identify meaningful insights.
* Advanced Excel skills and strong capability in reporting and dashboard tools.
* Ability to interrogate data, spot inconsistencies and challenge outputs where required.
* Strong understanding of performance reporting, trend analysis, variance analysis and management information.
* Ability to communicate complex data clearly, succinctly and credibly to a range of stakeholders.
* Ability to turn data findings into practical recommendations and improvement actions.
* Strong attention to detail and commitment to data accuracy and integrity.
* Good organisational skills and ability to manage competing priorities and deadlines.
Desirable Knowledge & Skills:
* Knowledge of Power BI, SQL or similar data analysis/reporting tools, including any industry specific tools such as MRI or Total Mobile.
* Understanding of cost-to-serve analysis, unit cost analysis and commercial reporting.
* Awareness of data governance, GDPR and information security requirements.
* Understanding of systems integration, reporting architecture or process automation.
Personal Attributes
* Commercially minded and curious, with a focus on how data can improve performance and business outcomes.
* Proactive and solution-focused, with confidence to challenge assumptions constructively.
* Collaborative and approachable, able to work effectively across teams and disciplines.
* Comfortable operating in a changing environment and helping shape improved ways of working.
* Committed to high standards, accountability and continuous improvement.
Benefits
In addition to an attractive salary, our benefits package includes:
* Heart Hub rewards, perks & benefits platform!
* Group Life Assurance
* Pension Scheme
* Paid Holidays
* Family Friendly Policies making work-life balance achievable
* Health & wellbeing support including an Employee Assistance Programme (EAP)
* Free on-site parking and access to park amenities
* On site café (with discounts available via our app)
* Career development and training
* A GREAT TEAM!
About us
BD Group is a facilities services company, providing a range of services for public and private sector clients currently across London and the Southeast, with aspirations to broaden our geographies over time. Our mission is to help communities live, work and grow to fulfil their potential through the delivery of safe, high-quality facilities management services based on our unique understanding of local needs.
Our Commitment
All employees are expected to lead with integrity and uphold the highest standards of conduct. This includes accountability in legal, operational, financial and procurement decisions; safeguarding and GDPR compliance; health and safety; the Nolan Principles; and promoting equality, diversity and inclusion.
To Apply
Click apply today and submit your CV, covering letter and application form. if you’re interested in joining our team.