Job Description
About us:
Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across the South and East of England. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.
Role Purpose:
Reporting to the Accounts Office Manager, you will be responsible for managing customer accounts, ensuring outstanding balances are actively monitored and payments are collected in a timely manner. You will play an important role in maintaining accurate records, resolving queries efficiently, and supporting the wider finance team in delivering a high standard of service.
Key Responsibilities:
1. Proactively manage and maintain a portfolio of customer accounts
2. Chase overdue payments using a firm but professional approach
3. Build and maintain positive working relationships with customers to encourage timely payment
4. Resolve account queries promptly and accurately
5. Support the day-to-day running of the sales ledger function
6. Ensure records are kept ...