Experience the power of a Game-Changing Career!
Are you ready for an exciting opportunity to be the voice of a renowned streaming service? Were looking for dynamic individuals to engage with our customers, offering them exceptional experiences over the phone and through social media. Your role will be to provide friendly, informative, and efficient responses, handle diverse inquiries, troubleshoot and resolve issues, and actively champion our brand and products. Be a part of our team and help us make every customer interaction memorable!
Why Join Us?
* Pay: Earn an hourly rate of £12.25 paid every 2 weeks (20% uplift on hourly rate for hours worked between 10pm - 12am)
* Prime Location: Belfast City Centre - 49 East Bridge Street, Belfast BT1 3NR.
* Permanent Role: Enjoy the stability of a full-time position, contracted to 40 hours paid production.
* Hours of Work: rotational shift pattern between the hours of 8am-12am Monday to Sunday.
* Comprehensive Training: Full-time training to set you up for success.
Perks & Benefits:
* Discount on car and home insurance with AXA!
* 28 days paid holidays.
* Refer a friend incentive.
* Employee Assist Program- a range of support and resources, accessed free.
* Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
* PUREGYM Discount & 0% joining fee.
* Free healthcare cover for you and your dependents with pension (after one year)
* UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
* Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
Key responsibilities:
* Connect with Our Audience: Dealing with customers through calls and social media with genuine empathy and care, building meaningful relationships.
* Create Memorable Experiences: Deliver smooth and friendly interactions, making every moment with us delightful.
* Handle Diverse Inquiries: Showcase your knowledge by addressing a wide range of questions, from content details to managing subscriptions.
* Solve with Empathy: Quickly identify and fix issues, ensuring resolutions are seamless and considerate of our customers needs.
* Champion Our Brand: Enthusiastically highlight what makes our brand and products unique, boosting our reputation and loyalty among viewers.
* Turn Interactions into Opportunities: Leverage every engagement to show the true value we offer.
What Were Looking For:
* Strong verbal and written skills (minimum C1 CEFR level).
* Top-notch service and retention abilities.
* Social media savvy - strong knowledge of social media channels and their best practices.
* Tech enthusiast -A mindset geared towards technology and troubleshooting.
* Excellent typing Skills
* Ability to confidently navigate structured processes and systems.
* Strong multitasking and problem-solving capabilities.
* Patience and a professional demeanor.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ Game-Changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer.
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position