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Service Manager Join a Warm, Supportive, and Ambitious Care Team
Why Join New Horizons Care?
* ??We pay for your training including funding for Health & Social Care NVQs
* ??Clear development pathways with regular supervision, appraisals, and the opportunity to grow into senior roles
* ??Employee awards recognising and celebrating the hard work you do
* ??Wellbeing support including a Mental Health First Aider onsite
* ??On-call clinical guidance from our in-house Registered Nurse
* ??24/7 management support you're never alone
* ??Free enhanced DBS
* ??A friendly, close-knit and professionally run team environment where your voice is heard, and your contribution matters
About Us
At New Horizons Care, we are proud to be a values-led organisation delivering high-quality specialist home care, supported living, and community-based services across Leicestershire, Rutland and Northamptonshire. We support adults and children with complex needs, including neurological conditions, autism, mental health challenges, spinal injuries, and learning disabilities, enabling them to live safe, meaningful, and independent lives.
Our ethos is built around compassion, professionalism, and genuine connection. If you are seeking a role in a service that is growing with integrity, where leadership is approachable and teamwork is at the heart of what we do, we would love to hear from you.
About the Role
We are seeking a hardworking and reliable Service Manager who is passionate about care and committed to excellence in service delivery.
You will:
* Coordinate care rotas and manage staffing cover
* Lead, support and mentor a team of support workers
* Ensure compliance with CQC standards, supporting the Registered Manager
* Oversee care assessments, customer relationships, and safeguarding procedures
* Contribute to new business development including tenders and client onboarding
* Manage performance through structured supervisions and appraisals
* Participate in our out-of-hours emergency rota (1 in every 7 weeks)
What Were Looking For
* NVQ Level 3 (or equivalent) in Health and Social Care or above is preferred.
If not yet obtained, we will support you to complete it within your first 3 months.
* At least 2 years experience in a similar service management role
* Full UK driving licence and willingness to travel to clients in the community
* Excellent organisation, leadership, and interpersonal skills
* A reliable, proactive, and team-oriented approach
Next Steps
If youre ready to be part of a people-first care service where your growth is our priority, click below to apply today.
Alternatively visit our websiteto learn more about our team, values and services.
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