Location: Leatherhead, Surrey, UK | Function: Regulatory & Quality | Team: Pharmacovigilance (PV)
Zoetis is looking for dedicated professionals to join our Pharmacovigilance team. These roles provide critical technical and regulatory support for our products, ensuring quality, safety, and compliance while delivering excellent service to internal and external stakeholders.
Technical Advisor
Job Purpose
As a Technical Advisor, you will provide technical advice, guidance, and support on Zoetis products to both internal teams and external customers. You will manage product complaints, investigate issues thoroughly, and ensure timely resolution while maintaining compliance with internal SOPs and regulatory guidelines.
Core Responsibilities
Technical Issues
* Handle technical queries for Zoetis products internally and externally
* Provide guidance to sales and marketing teams
* Gather feedback from customers to inform future activities
* Contribute technical expertise to internal projects and working groups
Product Complaints
* Investigate and resolve product complaints and quality issues
* Conduct site visits if required
* Report quality issues to the Regulatory team
* Ensure compliance with SOPs and regulatory guidelines for adverse event reporting
* Maintain reporting timelines for all adverse reactions
Relationships
* Build constructive internal and external relationships
* Ensure issues reach positive and satisfactory resolution
* Strong written and verbal communication
* Stakeholder management and interpersonal skills
* Analytical and technical knowledge retention
* Customer focus and service orientation
* Organized, with effective time management and record-keeping
* Negotiation and influencing skills
* Keep your technical knowledge current
* Make decisions that support the business and brand reputation
* Build lasting relationships with customersDeliver commitments efficiently
* Collaborate across roles, regions, and species
Qualifications & Experience
* Bachelor's degree in veterinary, science, or related discipline
* IT literate (standard business software and regulatory systems)
* Experience in pharmacovigilance, animal or human health industry
* Post-qualification experience in veterinary practice or agriculture is desirable
Travel
Occasional travel may be required.
* Make an impact on animal health worldwide
* Access opportunities for career development and learning
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