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Overview
You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
Overview
You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
Qualifications
* Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
* Confident and comfortable engaging customers to deliver an elevated experience
* Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
* Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
* Initiates completion of tasks or activities without necessary supervision
* Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
* High level of ethics, values, integrity, and trust
* Flexible availability - including nights, weekends, and holidays
Responsibilities
* Coaching, and motivating your team to drive sales that deliver exceptional customer service
* Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
* Delivering sales, customer experience, merchandising, visual, and operational expectations
* Act as a partner between customers, sales associates and store leadership
* Ability to learn and share expertise of products and trends to fit customer’s needs
* Maintains an awareness of all product knowledge, and current or upcoming product / trends
* Contributes to a positive and inclusive work environment
Benefits
* 28 days holiday - plus an extra day per year for the first 5 years!
* Associate discount of between 30 - 50%
* Hapi App - offering discounts & prize draws
* Employee Assistance Program - Retail Trust
* WellHub App: Employee wellbeing, discounted gym rates, health apps
* Company Sick Pay scheme
* Head Office Internships
* Striper Ambassador Programme
* Development Opportunities
Address
Intu Merry Hill, Un.L99
City
Brierley Hill, W.Midlands
State/Province
UK
Postal Code
DY5--1QX
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Retail
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