About the role:
1. Deliver an efficient and effective Housing Management Service, following documented processes, and procedures to ensure consistency of practice across the service.
2. Take a lead role and use own initiative in solving often complex or difficult housing problems and tenancy breaches whilst engaging partner agencies where necessary.
3. Identify and conduct home visits to Council managed properties, interview customers and inspect properties with a particular emphasis on repairs, identifying tenancy fraud and breaches of tenancy. To identify any customer or property safeguarding/vulnerability concerns and ensure this is referred accordingly and monitored.
About you:
You will have the following skillsets or experiences:
4. Understanding of the significance of social housing within the broader context of Council provision but also as a fundamental element for quality of life.
5. Substantial experience of providing a front-line, customer focussed service.
6. Experience of working in partnerships.
7. Experience of managing multiple cases/projects at the same time.
8. Experience of keeping clear, concise and accurate notes.
9. Experience of supporting vulnerable people.
What’s on offer:
10. Salary: £24-£27 per hour* per day inside IR35. *negotiable based on experience *please submit your CV with the rate you require
11. Overtime: no options available
12. Contract type: Contract – 3-6 month minimum.