Position Overview
Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Harrods Boutique specializing in jewelry and watches. Full‑time position – reporting to Store Manager.
Responsibilities
- Deliver an exceptional selling experience.
- Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, care, complaints), ensuring every interaction is handled with professionalism following brand selling experience and leaving a lasting positive impression.
- Keep client information up‑to‑date in the company’s CRM system and execute 1‑to‑1 CRM initiatives according to received guidelines.
- Address complex client complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying client concerns.
- Serve as proactive liaison between clients and local/central service departments.
- Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
- Prove knowledge of policies and procedures; understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
- Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Qualifications
Soft skills:
- Client‑centric
- Interpersonal savviness
- Client relationship development
- Adaptability
- Negotiation
- Collaboration, being able to work in a team
- Brand sensitivity
- Cultural curiosity and sensitivity
- Organized and efficient
- Detail‑oriented with the ability to manage multiple tasks simultaneously
- Able to work in a fast‑paced and target‑oriented environment
Hard skills:
- Selling techniques
- Tech savvy, including familiarity with CRM systems
- Knowledge of luxury industry
- Fluent in English
