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Role Overview
This 1-year fixed-term role has been introduced to help manage a busy period, as we work more closely with the business to understand their strategic priorities and explore how Learning and Development can best support them.
As a Learning Consultant, you’ll play a key role in helping our people perform at their best. You’ll work closely with teams across the business to understand their challenges, identify what’s really needed, and shape learning solutions that drive real impact. Whether it’s through performance consulting, learning needs analysis, or designing innovative approaches, you’ll help ensure learning is targeted, effective, and aligned to our wider strategic goals.
You’ll be the first point of contact for training requests – guiding stakeholders to the right solutions and making sure everything connects with our learning strategy, systems, and standards. You’ll also support key projects, provide expert advice on best practice, and help ensure that learning activity – wherever it happens – fits into a consistent, joined-up approach.
This role is about being curious, collaborative, and focused on outcomes. You’ll need to ask the right questions, challenge constructively, and always keep the bigger picture in mind, prioritising what will make the greatest difference to our people and our business.
Key Responsibilities
* Engage proactively with stakeholders to deeply understand business challenges, distinguishing between perceived wants and actual needs.
* Develop a tailored learning plan for each function, actively manage and update it on an ongoing basis, provide quarterly progress reports to senior leadership, and conduct an annual review to assess impact and outcomes as part of a continuous improvement cycle.
* Design and recommend innovative, blended learning solutions beyond traditional face-to-face or eLearning formats – leveraging digital, social, experiential, and on-the-job learning methods as appropriate.
* Support the development and maintenance of competence certification frameworks for high-risk roles and tasks, ensuring alignment with Thames Water’s central processes.
* Manage the end-to-end training request process, ensuring clarity, consistency, and alignment with L&D priorities.
* Manage relationships with external learning providers and consultants to ensure efficient, cost-effective delivery of high-quality learning solutions that meet business needs.
* Actively contribute to shared processes, tools, and best practices that enhance team effectiveness and service delivery.
* Support the L&D communications plan by contributing relevant updates, success stories, and guidance for your areas of accountability.
* Collaborate with internal communications and L&D colleagues to ensure consistent messaging and visibility of learning initiatives.
Additional Details
Base location: Reading – with extensive travel to Swindon
Working pattern: 36 Hours
Candidate Profile
What you should bring to the role
* Proven experience in a Learning & Development or Learning Consultant role within a complex, fast-paced organisation.
* Demonstrated ability to work collaboratively across functions and with stakeholders at all levels, including senior leadership.
* Track record of designing and delivering innovative, blended learning solutions architecture – aligned to strategic objectives.
* Strong understanding of learning theory, performance consulting, and learning methodologies (e.g., digital, social, experiential).
* Excellent communication and consultancy skills, with the ability to challenge constructively and ask meaningful questions to shape and structure learning to ensure the highest levels of end-user experience.
Benefits
* Competitive salary up to £58,000 per annum, depending on experience.
* Annual leave: 26 days, increasing to 30 with service (plus bank holidays).
* Generous pension scheme through AON.
* Health and wellbeing benefits, including health MOTs, physiotherapy, counselling, Cycle to Work schemes, vouchers, and life assurance.
Find out more about our benefits and perks.
About Thames Water
We’re the UK’s largest water and wastewater company, serving over 16 million customers. We aim to build a better future, helping our customers, communities, people, and the planet thrive. We’re committed to diversity, inclusion, and supporting our employees’ development.
Join us to make a difference and help protect the world of water for future generations.
Our Values and Culture
Thames Water offers a rewarding, diverse workplace with opportunities for career growth, flexible working, and excellent benefits. We welcome applications from everyone and support candidates throughout the recruitment process.
In case of a crisis, we rally together to support our customers. As part of Team Thames, you may have opportunities to support frontline work as an ambassador, with full training provided.
Note: Due to high application volumes, we may close the advert early. We encourage you to apply promptly.
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