Our client is at an exciting stage of its development. They are significantly expanding their Partner network and on-line business sales covering Europe and the US.Based near Corby, Northamptonshire, our client is currently seeking a customer service professional with sales experience. They are seeking a proactive individual who thrives by being on the phone doing proactive up sales and partner recruiting, as well as servicing customers and orders. This is an exciting opportunity to join a small and growing company.Reporting directly to the Director, you will need to have proven experience in the customer services sector and proactive sales experience.
The role Be responsible for providing excellent customer service for Europe and US, dealing with incoming queries via email and phone. Manage our relationship with our growing number of network marketing partners and help recruit new partners. o Manage and lead customer service and administration.o Process orders from online and phone based private customers, wholesalers, online shops and affiliates.o Proactively call customers for upsales, surveys etc.o Respond, manage and document complaints, general Q&As and all product inquiries.
o Analyse statistics or other data (surveys) to determine the level of customer services the company provides. Summarising this information in reports to Directors.o Recognise service opportunities and report these directly to the Directors. In...