About the Role To plan, organise and manage the daily work of the Nationals team and to support the Service Leadership team in a positive and proactive manner. You will ensure all tasks are completed in line with the companies Health and Safety policy and in a profitable manner. The company's mission is to be the leading provider of commercial waste services in our chosen conurbations, to achieve this by dynamic growth and exceptional customer service. Roles and Responsibilities To ensure all work is carried out maintaining high levels of customer service To ensure high levels of Health and Safety are observed Ensure all jobs undertaken are done so ensuring profitability To ensure all data input is accurate and completed in a timely manner The responsible for the day-to-day activities of the team Under the Service Delivery Manager enforce standards of discipline and control and assist with the induction of new member Answer incoming calls and deal with all enquiries effectively and efficiently, logging cases where necessary Be the first point of contact for escalations Complete QCs and case audits Lead huddles as and when required Driving compliance – ensuring the team hits 96% SLA compliance each month Prioritising work schedules to maximise efficient work Ensure all customer enquiries are responded to quickly and positively Proactively investigate missed collections and resolve any issues Respond to and log on CRM any customer complaints and resolve in a timely manner Ensure the Hotlist is kept up to date and any service issues relating to these customers are communicated to them in a timely manner Any other reasonable task as may be required from time to timeSkills and Experience Experience within a customer service role Extensive knowledge of the waste industry Competent in the use of Microsoft applications Tenacious and resilient Flexible Diligent Team player Natural leader Able to work on own initiative Join us on the journey… Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success. Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow. Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business. Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. Take the first step today and join us on the journey………. Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside. (DE&I Policy Statement)