Overview
Our Private Shopping Waiter will assist the Management team in running the Private Shopping areas effectively by maintaining high service standards and exceeding customer expectations. You will be the gate keeper of our lounge area, assisting in preparing all food and beverage components, from preparing coffee, to serving champagne and light refreshments, and working with Harrods most discerning clients. You will ensure the luxury standard of our private areas is maintained consistently throughout the department and that all areas are clean and comfortable. This role supports both experienced professionals and motivated candidates looking to enhance their exposure to hospitality in the world’s most luxury department. At Harrods Private Shopping we firmly believe in offering exciting career opportunities.
About the Role / Responsibilities
The Private Shopping Waiter is an integral part of the Private Shopping team based in our iconic Penthouse or Private Service Suite. You are responsible for offering a seamless and unrivalled client journey, achieved the moment clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth product knowledge. This position emphasizes collaboration and meaningful interactions without the demands of regular hospitality schedules, in line with our customary store hours, which are 10am until 9pm. Below are your day-to-day responsibilities:
* Greeting clients in a warm and friendly reception, remaining attentive throughout their visit, and providing prompt and efficient service.
* Make each client feel special and welcome by ensuring a strong customer focus and a desire to always go the extra mile to continually deliver exceptional customer experiences.
* Have a full and comprehensive knowledge of our menu, allergens and alcohol list to answer guest queries quickly, knowledgeably and in a discreet manner in line with the highest standards.
* Organise and carry out all mise-en-place duties prior to and after service to the required standards.
Experience & Qualifications
* Experience within Food and Beverage or within events.
* Preferred experience within mixology, barista or silver service.
* Ability to take food and beverage orders in a professional manner.
* Ability to thrive under pressure and work with efficiency and pace to successfully manage all customer expectations.
* You will be able to flex your skill set between bartender and waiter.
* While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but have the skills and experience to thrive in this role and a genuine interest in working for Harrods with alignment to our values, we would encourage you to apply.
Additional Information
Harrods is one of the world’s leading luxury stores with a broad portfolio of designers and brands. In return, you’ll enjoy a salary and benefits package that reflects the level of service expected in our Private Shopping areas.
Benefits
Salary: £34,850 plus annual team bonus; 22 days’ holiday; your birthday off; up to 33% Harrods discount (including our restaurants); access to our pension scheme.
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