The Latitude Group
Chelmsford, CM1 1TG
Full-Time, Monday to Friday
Benefits
* On-site parking
* Company events
* Company pension scheme
* Company-provided laptop
* Opportunity to work from home 1–2 days per week after six months
* Career progression opportunities
About Us
The Latitude Group is a global leader in investment migration, specialising in residency and citizenship by investment programmes. With a database of over 70,000 clients who have enquired with us in the past 12 years—95% within the last three years—our mission is to provide exceptional service to individuals and families looking to secure greater mobility, freedom, and opportunities.
Our Chelmsford-based Contact Centre is a key part of our global operations. Chosen for its excellent accessibility and local talent pool, it will be the hub for onboarding clients and re-engaging prospects across the globe.
The Role
As an Onboarding Team Member, you will be the first point of contact for individuals interested in our residency and citizenship by investment services. This role is a mix of inbound and outbound calls: handling enquiries from potential clients and re-engaging those who have previously expressed interest.
You will work closely with our global Private Client Advisers, helping to prequalify clients and ensure they are matched with the right solutions. This role plays a crucial part in setting the tone for a positive and professional client journey.
Key Responsibilities
* Handling inbound telephone and email enquiries professionally and efficiently.
* Making outbound calls to potential clients, following up on past enquiries.
* Prequalifying clients to ensure they meet the financial criteria for our programmes.
* Managing client data and communications through our CRM system (HubSpot).
* Writing professional and clear emails, with AI tools available for support where needed.
* Using communication tools such as Gmail, Google Calendar, Teams, Zoom, and WhatsApp.
* Demonstrating patience and understanding when interacting with global clients, many of whom speak English as a second or third language.
* Supporting wider team objectives and contributing to the growth of the business.
What We're Looking For
* At least 6 months of experience working in a telephone-based role (inbound or outbound).
* A professional telephone manner and excellent communication skills.
* Strong IT literacy, including experience with email platforms, CRMs, and collaboration tools.
* A proactive approach to problem-solving and a focus on achieving team goals.
* Patience and cultural awareness when dealing with global clients.
* A desire to learn and grow within the business, with opportunities for career progression.
* No formal qualifications are required, but you will need to pass basic literacy, numeracy, and IT tests during the recruitment process.
Working Hours
The Contact Centre operates Monday to Friday, 9:30 AM–9:30 PM, and shifts will be required to cover these hours. Example shifts include:
* 9:30 AM – 6:00 PM
* 10:30 AM – 7:00 PM
* 11:30 AM – 8:00 PM
* 12:00 PM – 8:30 PM
* 1:00 PM – 9:30 PM
These shifts will begin at the end of the second week of training.
Dress Code
We maintain a professional office environment, especially for group calls with global colleagues and video calls with clients. However, Fridays are dress-down days.
Training and Career Development
We are committed to your professional growth. Your journey begins with comprehensive training to ensure you excel in the role. After six months, there will be opportunities to advance, including the potential to become a Junior Investment Migration Consultant.
Commission Structure
A team-based commission pool will be introduced from month three, allowing you to share in the success of the Contact Centre. Full details will be discussed during the interview process.
Why Join Us?
This is a fantastic opportunity to join a rapidly growing global business and be part of a new and exciting team in Chelmsford. You'll have the chance to work with a diverse range of clients and contribute to meaningful outcomes, helping people secure brighter futures for themselves and their families.
How to Apply
If you're ready to start your journey with The Latitude Group, apply now by submitting your CV and a short cover letter explaining why you're the right fit for the role.
Job Types: Full-time, Permanent
Pay: £21,000.00-£24,000.00 per year
Benefits:
* Bereavement leave
* Company events
* Company pension
* Free or subsidised travel
* Free parking
* On-site parking
* Private medical insurance
* Sick pay
* Work from home
Ability to commute/relocate:
* Chelmsford CM1 1TD: reliably commute or plan to relocate before starting work (required)
Experience:
* Telemarketing: 1 year (required)
* Customer service: 1 year (preferred)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Location:
* Chelmsford CM1 1TD (required)
Work Location: In person
Application deadline: 07/02/2025
Reference ID: LAT2025/1