Overview
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring, with 9 showrooms across the UK and a Head Office based in Loughborough. We are a passionate team who strive to offer customers the highest quality flooring with exceptional customer service at every stage of their journey.
Role
Due to expansion, we are looking for a Showroom Sales Advisor to join our Suffolk team. The role involves delivering exceptional service in a fast-paced showroom environment. You will be a friendly and confident communicator who thrives in a customer service/sales setting. The sales process can begin over the phone, email, or in person, so you should be clear, confident, and friendly across all platforms.
Responsibilities
* Answering incoming sales calls
* Making outbound calls to our customer database
* Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
* Providing advice on suitability, sizing, pricing while showcasing a natural flair for interiors
* Updating the CRM system with relevant client information and daily activity
* Arranging samples to be dispatched
* Welcoming customers to the showroom and building relationships with clients, ensuring a professional and friendly welcome
* Maintaining a clean and tidy showroom
* Providing drinks to customers during their appointments
* Confirming showroom appointments with customers prior to their arrival
Working hours & Benefits
Hours: 37 hours per week, with 2 days off. Opening hours: Monday–Friday 9:00am–5:00pm; Saturday 9:30am–5:00pm; Sunday Closed.
* Competitive salary package
* Paid training
* Employee assistance program
* Competitive holiday allowance with the option to buy holiday
* Enhanced parental leave
* Company pension
* Healthcare cash plan provided by Simply Health
* Employee and friends and family discount on Quorn Stone products
* Employee wellbeing initiatives with Mental Health First Aiders available across the business
* 2 volunteering days each year
Salary
Salary is £25,000-£27,000 plus bonus earnings (OTE Pay: £25,500-£33,200 per year).
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