Overview
Senior Administrator - Manchester, City Health Centre
gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. An excellent opportunity for a Senior Administrator has arisen in our City Health Centre Practice in the heart of Manchester City Centre. The practice has a list size of approximately 15,500 patients and operates the Manchester Urgent Primary Care Hub which cares for all patients in Manchester as an urgent treatment centre. The role involves collaborating within the wider organisation of our neighbouring gtd practices along with the Primary Care Network and our community services, so excellent communication and networking skills are required. The successful candidate will provide senior administrative support as directed for all members of the team, providing a focal point for communication within the service and with external agencies. You will ensure administrative and clerical duties are carried out within gtd healthcare and practice guidelines and policies.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organisation and we are passionate about providing the best possible healthcare for our patients.
Responsibilities
* To have a thorough knowledge of all service procedures and protocols and know where to access them for reference, adhering to them at all times.
* To manage the reception team rotas to ensure cover is available at the necessary time in order to meet patient demand and workload activity.
* To support the management team with chronic disease recall systems, patient registers and any administration relating to cytology and immunisation as required.
* Summarise new and existing patient notes following appropriate training.
* To receive incoming and initiate outgoing calls in order to facilitate timely and appropriate queries.
* To undertake any other administrative tasks as directed by the operations manager and practice manager within field of competence or following appropriate training.
* To liaise and arrange meetings as required and to attend meetings and take minutes.
* Ensure adherence at all times to the requirements of the Data Protection Act.
* To assist with the gathering of statistics and information when required.
* Have a good understanding and knowledge of all reception duties and provide training to other staff when required.
* Act as a chaperone for general examinations if requested following appropriate training.
* Deal with general enquiries and explain procedures as requested.
* Undertake reception cover if necessary due to staff absence.
Requirements
* Experience in senior administrative support or equivalent role.
* Excellent communication and networking skills to collaborate with internal teams and external agencies.
* Knowledge of data protection guidelines and patient confidentiality.
* Ability to manage rotas and supervise a reception team.
Benefits
* Working for a values-driven organisation
* Real living wage employer
* Access to Wagestream for on-demand pay
* 30 days annual leave, rising to 32 after five years of continuous service
* Flexible working hours and policies
* Family friendly and carer policies
* Opportunities to apply for innovation and quality awards
* Access to wellbeing initiatives and resources
* Social and fun activities
* Cycle to work scheme
#J-18808-Ljbffr