Supporter Care Assistant
Home-based (UK)
About us
Were Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected. Founded in 1915, by Sir Arthur Pearson, to help the many veterans losing their sight after the First World War, we have over a century of experience providing the best care to our veterans.
Since then, weve provided support to tens of thousands of vision-impaired veterans, helping them to regain their independence. By providing our members with the tools and skills they need to lead a fulfilling and active life, we ensure they remain valued members of society.
Were one transformational team that believes every vision-impaired veteran should be able to lead the life they choose.
We are now looking for a Supporter Care Assistant to join us on a fixed term 12 month contract, working 35 hours per week.
The Benefits
- Salary of £24,628 per annum
- Generous annual leave with the option to buy additional days
- Pension scheme with generous employer contributions
- Healthcare cash plan
- Access to legal services and mental health support
- Employee assistance programme
- Paid professional subscriptions and discounts
- Home working allowance
- Professional and personal development
This is a rewarding opportunity for a detail-focused and empathetic individual with strong customer service skills to join our compassionate organisation.
Youll gain valuable experience working in a friendly, mission-driven environment, helping you grow your communication, problem-solving and admin skills in a role that directly contributes to life-changing support for vision-impaired veterans.
By delivering excellent service to our supporters and donors, youll play a vital part in helping our charity raise essential funds, ensuring we can continue to provide care, independence and dignity to those whove served their country.
The Role
As a Supporter Care Assistant, you will be the first point of contact for supporters, donors, beneficiaries, applicants, and members of the public.
Specifically, youll work as part of the Customer Care Team, processing incoming donations and banking payments, gifts and other monies received via multiple platforms. Youll also record Gift Aid accurately, assist with tax and manage our customer relationship database.
Handling enquiries and communications, youll provide excellent service and information, seeking to inspire others to support our work and making sure to thank all donors.
Additionally, you will
- Ensure financial data is accurate
- Process daily post
- Ensure compliance with GDPR and PCI requirements
- Maintain the security and confidentiality of donations and supporter data
About You
To be considered as a Supporter Care Assistant, you will need:
- Proven experience handling customer queries and complaints
- Experience using MS Office (Outlook, Excel, Word) and CRM systems
- An understanding of standard literacy and numeracy
- Meticulous attention to detail in transaction recording and audit trails
- Problem-solving skills with the ability to identify issues and apply solution
The closing date for this role is 7th July 2025. However, please note that we are interviewing as we go and may close applications early if we appoint a successful candidate.
Other organisations may call this role Supporter Services Assistant, Fundraising Assistant, Donor Services Co-ordinator, or Customer Service Advisor.
Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to become a Supporter Care Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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