A fantastic opportunity for an ERP Application Support Analyst (Software Support Analyst) to become an integral part of a small, talented team. This role offers a unique chance to play a key part in supporting our client's existing IFS 24r2 Cloud system, while also being actively involved in a range of IFS related projects. The role is perfect for those who thrive in small, flat-structured teams where'll you'll be able to expand your knowledge and refine your expertiseespecially if you're passionate about providing top-tier support to a vibrant user community. The role itself offers a healthy balance, with approximately half your time dedicated to day-to-day support tasks, and the other half focusing on exciting project work. Routine support will see you handling system admin duties such as managing user access and permissions, troubleshooting logins, analysing error logs, debugging code, running reports, and conducting user training and inductions. On the project side, you'll get involved in enhancements, upgrades, and improvements, working collaboratively with development teams on testing, documentation, and training initiatives.
As a business-facing role, you'll be providing deskside support, so being on-site three days per week is essential, with the flexibility to work from home for two days. The client's sites are spread throughout Kent and other parts of England, and you can be based in either Aylesford or Canterbury (with at least one weekly visit to Canterbury). Occasionally, you may need to visit other locations, so a valid driving licence and access to your own vehicle are important. Pool cars are available for business travel, and all expenses related to travel and subsistence will be reimbursed. To be suited for the role it'll be expected you can tick of most if not all of the following;
Previous experience supporting ERP systems (IFS would be great but any other ERP system such as MS Dynamics, SAP, Oracle Netsuite, JD Edwards World or OneWorld, Epicore, Infor M3, Infor Cloud, Navsion, COINS etc would be fine)
Good troubleshooting skills - the ability to identify and resolve issues in the ERP system, including analysing error logs, debugging code and performing system diagnostics.
Custom Objects and SQL skills (ideally PL/SQL but SQL, T-SQL is fine).
Excellent communication skills and customer focused attitude. You'll be passionate about user support and engaging with a diverse user community.
Have an analytical and logical mindset - able to analyse complex problems, break them down into smaller components and identify patterns or trends.
Excellent Time Management - able to prioritise tasks, manage multiple support requests simultaneously and meet deadlines.
Maintain accurate documentation of support requests, issues and resolutions.
Have your own transport and be office based 3 days a week.
In return, you'll receive a competitive salary in the £40,000 to £46,000 range, depending on experience, alongside a generous benefits package. This includes a stellar pension scheme, dedicated budget for training and professional development, and 25 days annual leave plus bank holidays. If you're ready to take the next step in your ERP support career and want to work in an environment that values your growth and expertise, please get in touch.
For further information, please send your CV to Wayne Young at Young's Employment Services Ltd. YES are operating as both a recruitment Agency and Recruitment Business.
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