This position is ideal for someone who genuinely enjoys talking to people, building relationships, and proactively engaging with customers, while developing commercial and technical skills in a supportive team environment.
The Biosystems team are world leaders in water filtration systems, LED lighting, and advanced lighting control solutions. We serve a diverse range of sectors including Aquatic Retail, Coral Reef Research and Restoration, Aquaculture, Public Aquariums, R&D Institutions, Shellfish Holding & Depuration, and Agriculture (Pig, Poultry, and Insect Farming). Our work is varied, technically interesting, and offers excellent long-term career development.
About the role
This is a customer-facing, sales-support role with a strong emphasis on relationship building and proactive communication. You will work closely with customers, the senior sales team, and internal departments to support sales activity, manage enquiries, and help identify new opportunities within our existing customer base.
A key part of the role will be making outbound calls primarily to our existing customers — not cold calling — to build trust, strengthen relationships, understand customer needs, and uncover potential sales opportunities. Confidence, enthusiasm, and a warm, approachable manner are essential.
You will also act as an important link between the Biosystems department and other teams such as Marketing, Production, and Accounts, helping ensure smooth internal communication and a great customer experience.
Full training will be provided, with ongoing support and development.
Job Summary
Responsibilities: full training given, and duties will include but are not limited to:
* Proactively contacting existing customers by phone to build relationships, trust, and commercial awareness
* Supporting the senior sales team with project support and follow-up activity
* Handling inbound sales enquiries and identifying customer needs
* Preparing, issuing, and following up quotes to support sales conversion
* Processing customer orders accurately and efficiently
* Identifying opportunities to recommend suitable products or solutions
* Supporting new business projects and sales initiatives
* Working with the marketing team on sales support materials and promotions
Customer Support & Administration
* Responding promptly and professionally to customer inquiries via phone, email, Hubspot or in person.
* Provide accurate and detailed quotes about products, pricing, availability, and delivery.
* Coordinating internally with production, accounts, and logistics to ensure smooth order fulfilment
* Assisting with resolving customer issues to maintain high satisfaction levels
* Developing strong product knowledge through hands‑on training and experience
Internal Collaboration
* Acting as a communication link between Biosystems and other departments
* Supporting cross‑department workflows to ensure customers receive a seamless service
We are particularly keen to hear from candidates who are:
* Naturally bubbly, outgoing, and confident
* Comfortable talking on the phone and building rapport quickly
* Proactive, enthusiastic, and motivated to engage with customers
* Personable, professional, and able to build long‑term relationships
* Organised with strong attention to detail
* Confident using CRM systems and basic administrative tools
* Curious, eager to learn, and happy to ask questions
* A team player with a positive, can‑do attitude
This is a site-based sales position, at our head office in Chorleywood. Occasional travel to customer sites and trade shows may be required. We are offering full training in our products – someone with an aquatic, aquaculture or aquarium background is preferred.
Hours of Work: 8am-5pm Monday to Friday with flexibility in hours to support the operational demands of the business as well as livestock welfare – this opportunity is offered initially as a 12-month contract, with the potential to develop further.
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