Technical Support Specialist page is loaded## Technical Support Specialistlocations: Worcester, United Kingdomposted on: 今天刊登job requisition id: JR-2026-20304Air Products 的宏圖是將人們聚集在一起,重新思考世界的可能性,並共同協作且創造出創新解決方案,以應對全球能源和環境永續發展挑戰 成為全球最安全、最多樣化且獲利最多的工業氣體公司,與我們一同迎接明日建設,一同成長。 **重新構想無限可能**As a **Technical Support Specialist**, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.**Key Responsibilities:*** Handle inbound customer queries via phone, email, and other channels* Diagnose and troubleshoot technical problems with confidence and accuracy* Proactively provide updates and resolutions through outbound communication* Maintain and update technical records to ensure accurate documentation* Liaise with internal teams to escalate and resolve complex issues**What We’re Looking For**We’re seeking someone who is a **confident and empathetic communicator**, with excellent listening skills and a warm, professional telephone manner. You’re **solution‐focused**, genuinely care about resolving issues efficiently, and always look for the best outcome for the customer.You’ll **enjoy working as part of a collaborative team**, contributing positively and supporting those around you. You’re **organised and detail‐oriented**, comfortable juggling multiple tasks while maintaining high standards of accuracy.Above all, you bring a **can‐do attitude** and take pride in delivering a consistently positive experience, ensuring every customer feels heard, valued, and satisfied.**Working Arrangements*** **Hybrid Working**: After completing a comprehensive training package, you’ll transition to a hybrid work model* **Shift Pattern**: **Late Shift** - Includes a mix of 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return* **Early Shift** - Includes a mix of 6-2, 9-5 shifts, with one weekend shift (9-5) every 3 weeks and a weekday off in returnAir Products 是全球最大的氫氣生產商,擁有超過 80 年的工業氣體生產經驗。作為氫氣和工業氣體專家,Air Products 提供安全的端到端解決方案,大規模投資真實和潔淨的能源專案,並推動產業向前邁進,為未來創造更潔淨的環境。Air Products 將工作環境安全性放在首位,其文化中蘊含多元性和包容性,因此每位員工都能在 Air Products 找到歸屬感和其自身的重要性。欲瞭解更多資訊,請造訪 About Air Products 頁面。Register for Job Alerts Follow these simple steps: 1) Register by clicking ‘Join our Talent Network’ at the top of this page, where you can create your account. 2) Sign up for ‘job alerts’ to stay informed of vacancies based on your skillset and location preferences.
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