CUSTOMER SERVICE/SALES ADVISOR – ORMSKIRK – PERMANENT – £27k
An exciting opportunity has arisen to join an award-winning business in the Ormskirk area who are recruiting due to continued growth and success. The company offer a modern, friendly working environment with free parking and are also close to public transport links. They are seeking customer-focused candidates to join their existing Customer Service/Sales team of 12. If you have a passion for delivering high standards of customer care and want to work in a supportive team environment where hard work is rewarded, then this could be the perfect organisation for you!!
Key duties will include:
* Handling high volumes of incoming calls from customers with new sales enquiries or queries/amendments to existing orders
* Finding out about the customer's requirements and discussing relevant packages/prices
* Processing sales onto the CRM system and taking payments
* Promoting and upselling additional services
* Building rapport with customers and understanding their individual needs/overcoming objections
* Following up warm leads received via the website to convert into a sale
* Handling after-sales queries and complaints
* Working to team and individual sales targets (retailer gift vouchers awarded for targets achieved)
Hours of work:
* Monday-Friday (9am-5:30pm with 1 hour for lunch)
* 1 in 3 Saturdays (9am-5pm) with a day off in lieu through the week
* Very occasional need to work on Sundays at busy periods
Our client is keen to speak to customer service/sales professionals with strong communication skills and a team-player attitude. The ideal candidate will be results-driven, self motivated and able to multitask.
If this sounds like you and you would like to find out more about this fantastic opportunity, please call Leanne at Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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