Salary: £34,500 + Bonus
Contract: Fixed Term – 18 Months
We are seeking a highly organised and customer-focused Service Coordinator to act as the vital link between customers, field service engineers, partners, and internal teams. This role plays a key part in ensuring service operations run efficiently, accurately, and in line with company standards.
Key Responsibilities
Customer Support
* Handle inbound customer calls via the dedicated MSC/Customer Service hotline
* Manage mailbox enquiries professionally and efficiently
* Accurately log faults within MS Dynamics CRM for Sysmex and partner supplier equipment
* Schedule:
* Emergency call-outs
* Routine Maintenance visits
* Urgent Field Corrective Actions
* Work collaboratively with the Field Service Engineering team to meet customer requirements
Reporting
* Collate data and update cases within MS Dynamics CRM
* Create reports for Account Managers
* Manage partner supplier equipment maintenance and liaise with customers to organise visits
Administration
* Escalate customer issues where appropriate
* Update MS Dynamics CRM for newly installed partner supplier equipment
* Support inventory management processes
Business Relationship Management
* Continuously strengthen and develop relationships with business partners
* Act as a key coordination point between internal and external stakeholders
About You
* Experience in service coordination, scheduling, or technical administration
* Confident handling customer calls and managing competing priorities
* Strong IT skills (experience with MS Dynamics CRM is desirable)
* Excellent organisational skills and attention to detail
* A calm, solution-focused approach
* Strong communication and teamwork skills
What We Offer
* £34,500 salary
* Bonus opportunity
* 18-month fixed-term contract
* 28 days holiday plus 8 days bank hols
* A collaborative and supportive working environment
* The opportunity to play a key role in delivering high-quality technical service support
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application