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Customer Support Coordinator, United Kingdom
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Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
70fbe8f81cdd
Job Views:
30
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Minebea Intec UK Birmingham is looking for an employee as soon as possible for the position of
Customer Support Coordinator (m/f/d) - Engineering
Minebea Intec is a leading manufacturer of industrial weighing and inspection technologies. Headquartered in Hamburg, Germany, we have been offering innovative, high-performance, and reliable products for about 150 years. Our portfolio includes high-resolution platform scales, load cells, vessel and silo scales, checkweighers, metal detectors, X-ray inspection systems, and software solutions. With around 1000 employees across 19 sites worldwide and over 200 certified distribution partners, we are a global industry leader.
Location: On-site at our Birmingham office
Job Outline:
The Customer Service Team provides key functions supporting both our customers and sales and service teams. The role is diverse, fast-paced, and requires flexibility and responsiveness, managing multiple tasks simultaneously. The Customer Support Coordinator primarily focuses on service activities.
Key Accountabilities & Responsibilities:
* Service activities: Providing service quotes, scheduling engineer visits in the UK and Ireland for emergency call-outs, scheduled maintenance, and installations; ordering weights to sites and returns; responding to customer calls and queries; managing a busy service email inbox; forecasting activity to inform planning.
* Other activities: Liaising with colleagues on order input and spare parts; coordinating with sales and engineering teams; creating customer accounts in SAP; invoicing service activities; providing cover for order input and spares during busy periods or staff absences.
Key Objective:
* To support the service area by communicating with customers and scheduling engineer appointments.
Qualifications:
* Ability to use SAP; training will be provided.
* Excellent written and verbal communication skills.
* Good teamwork skills.
* Ability to multitask across different business areas.
What we offer:
* Company vehicle, tools, safety equipment, phone, and laptop.
* Necessary training and support.
* A medium-sized company embedded in a global group.
Our Brand Values: Leading Technology - Trusted - Intuitive - Professional
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