Overview
Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Pay & Hours
Colleague pay starts at £13.28 per hour, rising to £14.55 in stores within the M25. For all hours worked between midnight and 6 am you will receive an additional night premium of £2.35 per hour worked. Some locations may offer additional payments.
We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available. Your contracted hours will be scheduled within the availability windows shown, with at least three weeks' notice of your shifts.
Responsibilities
* Providing friendly, natural service and getting to know your customers.
* Being confident with our products and services and offering help when needed.
* Providing flexible support across the store, including shelf replenishment, checkout service, online order picking, occasional delivery assistance, and general services and replenishment duties.
* Making customer‑focused decisions and completing key store routines.
* Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
* A passion for delivering great service, greeting customers with a smile, and serving them with pride.
* Building rapport so customers leave having had a great experience.
* Using your initiative and making the right decisions for customers.
* Working well in a team and communicating openly, having fun, and celebrating success.
Requirements
* You must be over 18 years old to apply for this role.
Benefits
* Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus bank holidays).
* Flexible working available from day one.
* 10% off with your Colleague Clubcard, rising to 15% on payday weekends, with a second card to share with family.
* Free wellbeing services to support your mind, body and life.
* Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%.
* A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes.
* Uniform provided, plus policies to support you through life's key moments.
Disability Confident
A Disability confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall number of interviews offered to both disabled people and non‑disabled people.
We welcome all applicants and are committed to creating an inclusive workforce.
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