IT Service Desk Analyst Competitive Salary Excellent Benefits Package Benefits Snapshot: Hybrid working (2 days office / 3 days remote) Excellent pension contributions and bonus scheme Car scheme for employees & family Private medical cover, wellbeing support, onsite gym 25 days holiday plus volunteering leave Flexible working and extensive training optionsAbout the Role: We're looking for a skilled and customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services organisation. You'll provide 1st line (and occasionally 2nd and 3rd line) technical support for internal teams and partners. This hybrid role involves both remote and on-site work, offering a varied and engaging environment. The IT Team: You'll be part of the Business Technology Services function, which delivers technology and change support across governance, technical operations, cyber security, and more. The team supports UK and European operations, ensuring technology enables and protects the wider business. Key Responsibilities: Log, prioritise and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Contribute to change and problem management processes Support projects and help improve internal tools like Power Apps Maintain accurate documentation and asset records Take part in shift patterns, including some weekend/on-call workWhat You'll Bring: 5 years' experience in a busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAsNice to Have: Financial services sector experience Experience with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automation of service processes Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer AM15058